Workcover Physiotherapy Sunshine
Hurt at work? Start with what happened and what you can safely do.
Before we talk about cost or forms, we ask what happened and what you’re able to do at work right now. Your answers shape your assessment, your work restrictions and your return to work.
Physiotherapy and Rehabilitation for Workcover
If you’ve hurt yourself at work, your first questions are rarely about paperwork. What have I done to my back or shoulder? Can I keep working? What will my employer expect from me on Monday?
At Your Story Physiotherapy, we start there. Your answers shape everything else: what we assess, which duties are safe for you, and what your employer and insurer need to hear from a clinician.
We assess your injury, turn it into practical work restrictions, and give you independent guidance on a safe return to work. It’s more than a form.
No Gap Treatment
No out-of-pocket cost for treatment once your claim is approved.
WorkCover Navigation Support
Clear guidance on your claim. We explain each step, set out your work restrictions and guide your return to work.
10+ Years of WorkCover experience
Professionals with extensive experience managing WorkCover cases.
Intensive Physio Rehab Programs
Tailored, intensive rehab programs to speed up your recovery.
State-of-the-Art Gym with Professional Supervision
Fully equipped gym for personalised rehab.
What your assessment gives you
Your first appointment is a proper physiotherapy assessment, not a form-filling exercise. Your physio will:
- Work out what is actually injured, by testing how the area moves, loads and responds.
- Turn that into practical work restrictions: what you can do, what to avoid and for how long, such as no lifting over 5kg, no overhead work or shorter shifts.
- Give you independent guidance on a safe return to work, based on your injury and your job.
- Explain your next steps in plain English, so you know what to expect from your treatment, your employer and your claim.
Suitable duties and hours: what's reasonable, and for how long
“Suitable duties” means work that matches what you can safely do while you recover. That might be lighter tasks, fewer hours, or a mix of both. It shouldn’t be guesswork, and it shouldn’t ask more of your body than your injury allows.
Your physio can set out in practical terms which tasks you can do now, which to avoid or change, how many hours or shifts are reasonable, and when your restrictions will be reviewed.
If the duties your employer offers don’t seem to fit your restrictions, talk to your physio before you agree to them. We can compare the duties with your capacity and, where it helps, speak with your employer or visit your workplace.
PHYSIOTHERAPY AND REHABILITATION FOR WORKCOVER
Do you know what to expect from your Physio?
Getting the right help and support, not just with your rehabilitation and treatment but also with understanding the WorkCover claim process, is essential to ensuring you can get back on your feet as easily as possible. Download our guide to understand what you should expect from your Physiotherapist.
Physiotherapy and Rehabilitation for WorkCover
With Early Intervention Physiotherapy Treatment for WorkCover Claims, you can be covered for your physiotherapy and rehabilitation treatment for workplace injuries such as fractures, sprains, and worsening pre-existing conditions.
Get Gap Free WorkCover Physiotherapy Appointments
- Eligibility: No Gap is available if you have been injured at work and have an approved WorkCover claim.
- What You Need: Bring your WorkCover claim number, date of injury and case manager’s contact details if you have them. If you don’t have a claim number yet, tell us when you book.
- No Fees Upfront: We handle the billing with WorkCover for you, resulting in no immediate costs for approved claim appointments.
- Pending Claims: Claim not approved yet? Pay the $95 initial consultation on the day and keep your invoices to give to your case manager. If your claim is accepted, you can generally seek reimbursement of eligible treatment costs through your claim. Once approvals are in place, we send invoices directly to WorkCover.
What to expect from Your Story Physio
At Your Story Physio, you can expect:
- Gap-free appointments — Once your WorkCover claim is approved, treatment costs are billed directly.
- Full access to a dedicated rehab gym — To get you from wherever you are to where you need and want to be, no matter your injury or goals.
- Help and advice — Unsure about the WorkCover process? Book a free phone assessment to get your questions answered.
Workplace injuries and conditions we treat
We’re here to help you recover from an overuse injury or a workplace accident. Here are some examples of what we can treat.
No one should have to navigate the WorkCover maze alone.
Here’s how it works, from your first certificate to getting back to work.
The process
01
Get your first Certificate of Capacity from your doctor, and start your WorkCover claim with your employer and insurer.
02
Book your assessment. You don’t have to wait for claim approval. We’ll explain how payment works when you book.
03
We assess your injury, set out your work restrictions and guide you back to work safely.
WorkCover Physiotherapy Sunshine
Our Facilities
Located in Sunshine, Victoria, our multipurpose clinic supports clients with their workers compensation physio and rehabilitation needs. Your appointments with us will include all the support you need, from hands-on Physiotherapy treatments, to one-on-one rehabilitation sessions with your Physiotherapist in our gym, the opportunity to use equipment in our recovery zone, and support with your WorkCover case.
Hands-on Treatment
Your appointment will include time with your Physiotherapist to review your current situation, your goals, and some hands-on-treatment as needed.
Treatment Sessions
Your ongoing 20-minute treatment sessions include one-on-one time in the treatment room, plus access to group sessions in the gym.
Recovery Lab
If you need a little more support with your recovery, we can arrange special sessions in our recovery lab which includes specialised rehab equipment.
Your Story Physio Process
The Four-Phase Recovery Process
We understand the unique challenges of recovering from an injury. Our dedicated team of physiotherapists specialises in providing comprehensive, evidence-based treatment plans tailored to your specific needs.
We have developed a four-phase recovery process designed to support you at every stage of your rehabilitation journey. Our approach focuses on delivering personalised care, maximising pain relief, and helping you regain your physical strength and confidence. We work closely with you to set achievable goals and provide the guidance and support you need to reach them.
Our process begins with a thorough assessment, followed by targeted pain relief and hands-on treatment. We then progress to a rehabilitation phase, combining physiotherapy with gym-based exercises to help you rebuild your strength and mobility. Finally, we provide ongoing maintenance support to ensure your long-term recovery and prevent re-injury.
Throughout your journey with us, you can expect:
- Individualised attention from our experienced physiotherapists
- Comprehensive assessments and personalised treatment plans
- A focus on pain relief and functional improvement
- Access to our well-equipped gym facilities for rehabilitation
- Flexible appointment times, including Saturdays
- Ongoing support and guidance to help you maintain your progress
We are committed to helping you achieve the best possible outcomes and empowering you to take control of your recovery. With our expert guidance and your active participation, you can overcome the challenges of your injury and return to the activities you love with confidence.
How Certificates of Capacity work
A Certificate of Capacity records your diagnosis, what you can do at work and when you’ll be reviewed. Your employer and the insurer rely on it.
In Victoria, your first Certificate of Capacity must be issued by a doctor, usually your GP. After that, your physiotherapist can issue your ongoing certificates.
- Already have your first certificate from a doctor? We can take over your ongoing certificates and manage your treatment and return to work from here.
- Haven’t seen a doctor about your injury yet? Book a GP visit for your first certificate. You can book your physio assessment straight away, so your treatment and work planning don’t have to wait.
Certificates are time-limited. A first certificate lasts up to 14 days, and later ones up to 28 days unless the insurer’s agent allows longer, so regular reviews are part of the process.
If your employer suggests sorting it out privately
Some workers are asked to handle an injury privately, early on. It’s understandable to want the simplest option, but at the start it’s often unclear how serious an injury is or how long it will affect your work.
A proper assessment gives you a clearer picture of your injury and likely recovery before you decide anything. You’re also welcome to get independent advice, for example from a lawyer or your union, before agreeing to anything. We’re a physiotherapy clinic, so we can’t advise on legal matters, but we can tell you what your injury is and what it may mean for your work.
WorkCover Physiotherapy Frequently Asked Questions
Do I need a referral from my Doctor to get treatment covered under WorkCover?
You do not need a referral from your doctor to access physiotherapy if you have an approved WorkCover claim. However, you must have a valid claim number and insurer approval before treatment can be billed.
Can you bill WorkCover directly?
It will depend on whether your claim has been approved. Clients are required to pay the full amount on the day of their treatment until the claim has been accepted by the relevant insurer. Keep your invoices and give them to your case manager. Once approvals are in place, we send invoices directly to WorkCover.
If you have lodged your claim but are still waiting for approval, your employer may agree to pay for physiotherapy treatment while you wait for your claim to be assessed.
If your claim has been approved, please bring your Claim Approval letter with you – this will include your claim number and date of injury.
Can you issue a WorkCover Certificate of Capacity?
Yes, for ongoing certificates. Your first must come from a doctor. After that, your physio at Your Story Physio can issue the rest, so you don’t need to go back to your GP.
If you already have your first certificate from a doctor, we can take over your ongoing certificates. If you haven’t seen a doctor yet, book a GP visit for your first certificate. You can book your physio assessment straight away.
Can you do a worksite visit before I go back to work?
Our physiotherapists routinely complete a worksite visit to ensure you are returning to a safe workplace. Even if you have already returned to work, a worksite visit is often recommended to ensure you can stay at work and have the best chance of preventing injury in the future
Do I have to be a member at Bodytek Fitness?
No. Everyone is welcome to come in for physiotherapy treatment. As a Your Story client, you have access to all the excellent facilities at Bodytek Fitness during your treatment sessions.
Do I need to know my claim status before I book?
No. Call us with what you know and we’ll work out the next step.
Can my employer make me do duties I can't manage?
Your certificate sets out what you can safely do. If your duties don’t match it, tell us and we’ll advise on the next step.
Do You Charge a Gap For WorkCover Physiotherapy?
Once your claim is approved, we don’t charge a gap. We take you through your entire rehab after an injury and there’s no out-of-pocket cost to you. All we ask is that you come to the appointments you book in.
How long does physio for work injuries last?
You can receive physiotherapy for as long as you need after an injury.
How long are your Treatment Sessions for WorkCover patients?
Your initial consultation is 40 minutes, whether you’re booking for WorkCover or a Certificate of Capacity. Follow-up physiotherapy sessions for work injuries may last anywhere from 20 to 40 minutes.
What makes you different from other physios who treat WorkCover patients?
We have 10+ Years experience working with WorkCover. We incorporate hands-on treatment with access to state of the art rehab equipment all in one place. When you come to us, we take you through the entire process so you get all your treatment in one place
What do I need to bring with me when I come in for WorkCover Physio?
Your claim number and confirmation that your claim has been approved, if you have them. If you don’t yet, bring any certificate you’ve received and details of your current duties, and we’ll explain what happens next.
How much is the first appointment?
Your initial consultation is $95 and runs for 40 minutes. If your claim is still pending, you pay on the day and keep the invoice for your case manager. Once approvals are in place, we send invoices directly to WorkCover.
When will I be reimbursed?
Keep your invoices and give them to your case manager. If your claim is accepted, eligible treatment costs can generally be reimbursed through your claim. Reimbursement isn’t automatic, and timing depends on the insurer. It can take a few weeks, sometimes a month or two.
What's the difference between wage payments and treatment costs?
Weekly payments replace part of your wages while you can’t work your normal hours. Treatment and consultation costs are medical and like expenses, which are handled separately.
Important Information About WorkCover
Your Story Physiotherapy provides physiotherapy services to people with work injuries, including those whose WorkCover claim is approved or still pending. We are not affiliated with, accredited by, or endorsed by WorkSafe Victoria. All information on this page is provided to help patients understand their treatment and claim process. For official information about WorkCover or WorkSafe Victoria, please visit www.worksafe.vic.gov.au.
Are you ready to take the first step towards recovery?
Appointments are usually available same day or next day. Book online any time, or call (03) 9001 3290. When you call, we’ll ask a few questions about what happened and what you can currently do at work. That helps us book the right appointment and tell you what to bring. Not sure physio is what you need? Arrange a free phone assessment below.
CONTACT US
Our location
Your Story Physio supports clients with their Physiotherapy and rehabilitation needs in Sunshine, Sunshine North, Sunshine West, Albion, Braybrook, Maribyrnong, Tottenham, Ardeer and West Footscray.
- Our clinic
151A Anderson Road
Sunshine VIC 3020
- Email us
- Call us
(03) 9001 3290
